Shipping & Refund Policy

Shipping Policy

We currently offer 3 different shipping options, each of which we cover the majority of shipping costs ourselves. The three options include:

  • Slow & Steady Standard ($3.50): This option generally takes between 5-7 business days to arrive, though often it arrives faster. It's a reliable method but because this option uses some regional carriers, the tracking may not be updated as much as we would hope. 
  • Get a Move On Expedited ($6.50): This option takes 3-5 business days and only uses the 5 major carriers, and no regional ones. Tracking is much more reliable here as well.
  • Pinch Magic Priority ($9.50): This is our 2 day option and is the most reliable in case you need your Pinch ASAP!

It's important to remember, while your tracking might not be updating as regularly as you'd hope, it does not mean your order is stalled. Feel free to email us with any questions and if you do not receive your order within the expected time, please let us know ASAP at orders@pinchmagic.com!

 

Return Policy

We firmly believe in the products we create, but we also understand that Pinch might not yield the same results for everyone. If you find yourself unsatisfied with the results you're seeing, we offer a straightforward money-back guarantee, excluding any associated delivery charges incurred by Pinch, Inc.

For refund procedures, please reach out to our Customer Service department at (800) 417-6708. They will provide you with instructions on how to return your jar of Pinch Magic Fiber back to us.

Refund requests must be submitted within 20 days of the delivery of your order. The product must be received by Pinch, Inc. within 15 days of the refund request. We will process all refunds within 30 days of our receipt of the returned product.

To maintain a fair system for all our customers, we only allow refunds for a maximum of one jar per customer. This policy ensures that we can continue to offer our satisfaction guarantee to as many customers as possible.

Please note that our refund policy is subject to change at any time. We encourage you to check back regularly for updates to our policies. Thank you for understanding, and we hope to make your experience with Pinch Magic Fiber a positive one!